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‎12-06-2017 10:42 PM

HP Recommended
Product: HP Elite x2 1012 g1
Operating System: Microsoft Windows 10 (64-bit)

The touchpad on my hp elite x2 1012 g1 has been freezing up for a long time. I am pretty sure it's software related as the touchpad driver icon dissappears from the icon tray whenever the mouse freezes. I've done everything from installing/unistalling drivers to restarting the computer. The issue still persists despite my efforts. I've done some internet research and haven't found any solutions. Please help?

2 people had the same question
6 REPLIES 6

‎12-11-2017 10:44 PM

HP Recommended

Any ideas?

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‎12-14-2017 12:39 AM

HP Recommended

Is anyone going to help me or not?

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‎12-28-2017 12:40 PM

HP Recommended

A little disappointed in the lack of responses.... so nobody else has had this issue/or know how to fix it?

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‎12-29-2017 06:42 AM

HP Recommended

Try installing the newest ALPS HID Mouse Driver.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elite-x2-1012-g1/8741943

 

 

My coworker had a problem like this and it did not get resolved until windows was clean installed.

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‎08-04-2019 03:27 PM

HP Recommended

did the driver update work? 

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‎08-10-2019 12:22 PM

HP Recommended

It seemed to have work, I can't recall recently having the issue.

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