• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-02-2024 10:14 AM

HP Recommended
Product: hp elitebook 1040 g9
Operating System: Microsoft Windows 11

Hello everyone, I have a problem with my hp elitebook 1040 g9 notebook, I'm trying to upgrade the ram to 64Gb with ctucial banks 64gb kit ddr5 cod. CT2K32Q48C4085 but unfortunately nothing starts, it remains a black screen despite crucia saying that they are 100% compatible, what type and brand of ram can I mount on this pc
Thank you very much

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2024 07:35 PM

HP Recommended

@Peppino12 

 

From Crucial

 

          https://eu.crucial.com/compatible-upgrade-for/hp-compaq/elitebook-1040-g10

 

BUT from my experiences for HP Elitebook machines, only use part(s) from HP. You can use parts on page 46 of the following manual

 

            https://kaas.hpcloud.hp.com/pdf-public/pdf_7793191_en-US-1.pdf

 

It is more expensive BUT works.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-02-2024 07:35 PM

HP Recommended

@Peppino12 

 

From Crucial

 

          https://eu.crucial.com/compatible-upgrade-for/hp-compaq/elitebook-1040-g10

 

BUT from my experiences for HP Elitebook machines, only use part(s) from HP. You can use parts on page 46 of the following manual

 

            https://kaas.hpcloud.hp.com/pdf-public/pdf_7793191_en-US-1.pdf

 

It is more expensive BUT works.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.