hp image assistant

[fpefpe]

I just  ran hp image assistant  v 5.1.5 and it noted a new version 5.1.6 ----  download the new version and  it  installed sp142446  ---  

it installed and executed  the program --- then I executed  "analyze it could not   match the os --- it  when back to  5.1.5 and that  worked ----  how 

do I fix this?   Thanks 

[Dragon-Fur]

@fpefpe 

Welcome to the HP Community Forum.

---

@fpefpe wrote:

Product: HP ProBook 455 G4 Notebook PC

Operating System: Microsoft Windows 10 (64-bit)

I just  ran hp image assistant  v 5.1.5 and it noted a new version 5.1.6 ----  download the new version and  it  installed sp142446  ---  

it installed and executed  the program --- then I executed  "analyze it could not   match the os --- it  when back to  5.1.5 and that  worked ----  how 

do I fix this?   Thanks 

---

I do not believe source of the discrepancy is "yours to fix".

That is, I don't see an obvious way for you to change the way the HPIA software is working.

What?

The compatibility document does not list Windows Pro 21H2 as supported on your machine.

Assuming, without evidence to the contrary,

The information included in the image is correct for the Target version of Windows running on the machine,

(and)

The information in the compatibility document is correct for HPIA version 5.1.6

(then)

The version of Windows in the "target" (your computer) does not match the supported versions listed in HPIA Supported Platforms

HPIA Supported Platforms

HP ProBook 455 G4 Notebook PC

✓ v1709 (Updated: 2022-10-05 ) * ✓ v1803 (Updated: 2022-10-01 ) * ✓ v1809 (Updated: 2022-10-13 ) * ✓ v1903 (Updated: 2022-10-12 ) * ✓ v1909 (Updated: 2022-10-12 ) * ✓ v2004 (Updated: 2022-10-12 ) * ✓ v20H2 (Updated: 2022-10-12 ) * ✓ v1703 (Updated: 2022-10-04 )

* This product did not ship with this operating system. HP Image Assistant will provide recommendations based on SoftPaqs available on HP.com.

True, using the description "21H2" is hardly as accurate as using a version build number.

==============================================================================

Software and drivers for HP ProBook 455 G4 Notebook PC 

Checking your Software and Drivers list, there are very few "new" drivers (dated this year, 2022).

Perhaps the updates have slowed down enough for your older system that you can easily manage the updates manually.

True, manual driver installation is not what you want -- the comment is merely an observation.

What to do?

HPIA is an imperfect software - perhaps more robust than its consumer grade counterpart (HP Support Assistant), but not perfect and prone to occasional issues.

For now, at least, use whatever works for your situation.

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ProBook 455 G4 Notebook PC 

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[fpefpe]

tnaks for the info  ---    so  is it  possible that   5.1.5   supported 21h2 and  5.1.6 will not? 

[Dragon-Fur]

@fpefpe 

---

@fpefpe wrote:

tnaks for the info  ---    so  is it  possible that   5.1.5   supported 21h2 and  5.1.6 will not? 

---

Logic says not -- that said, I don't find an archived copy of previous compatibility or configuration data.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[fpefpe]

Hello ---   thanks for the info ---- version 5.1.5 still is working --- so it seems that list of supported os'es be be in exe or one of the all's that is part of the fix ---   I can't find a way to report this is hp --- is there a way to submit a ticket on this? 

[Dragon-Fur]

@fpefpe 

I will notify the moderator team of your concern.

That is what we can do from our side.

If an agent has any questions, you will hear back here before the agent uses other means to contact you.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"