hp usb-c dock g5 stopped charging laptop

[YogeshVashi]

my HP USB-C DOCK G5 IS NOT CHARGING MY LAPTOP AND OTHER  

[resistencia · Accepted solution]

Hi @YogeshVashi 

It is necessary to know if the laptops are compatible with Power Delivery and how many watts their original chargers can supply.

[YogeshVashi]

HOW TO KNOW ORIGINAL POWER SUPPLY OF LAPTOP 

[resistencia]

the computer had an AC charger when it was sold, you must see the charger, then if the computer is HP put the model to know if it has USB-C port compatible with Power Delivery.

[YogeshVashi]

YES, I HAVE HP ENVY RYZEN 5 LAPTOP WHICH REQUIRED 80W TO 100W AND MY HP USB-C Dock G5 OUTPUT ALSO 100W AND IT WORK FROM LAST 8 MOTHS AFTER PURCHASING THE DOCK STATION.

PRESENTLY LAPTOP CONNECTED DOCK STATION IT SHOW BLINKING IN LAPTOP,  DOCK STATION NOT CONTINUE SUPPLY POWER BUT INTERRUPTED POWER SUPPLY, LIKE POWER SUPPLY LEAVE AND RESUME FREQUENTLY ...THIS PROCESS IS CONTINUE NOW.

IN VIEW OF ABOVE INTERCEPTED POWER SUPPLY LAPTOP WILL NOT CHARGING. 

[resistencia]

see if you have BIOS updates and do a power reset following these steps

HP PCs - How to power reset your computer | HP® Support

[YogeshVashi]

i try but not resovled

[YogeshVashi]

Please sugguest email to reply to HP customer care in view of product warranty.

[resistencia]

You should contact HP support at the following link, remember to have the product registered

Contact Official HP® Support - India | HP® Support

I have not yet been told the laptop model on which you are testing the dock.