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Yurii90
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Message 1 of 2
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Flag Post

i have a problem with a password on ZBook 15 g2

HP Recommended
ZBook 15 g2
Microsoft Windows 10 (64-bit)

I have a password on my notebook. The pervious seller don't remember a password.

1 REPLY 1
REO51ST
Level 16
25,082 10,432 3,569 8,393
Message 2 of 2
Flag Post
HP Recommended

Welcome to the HP Support Community @Yurii90 

 

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS Password.

 

HP can remove the Password via a service of the Notebook.

 

You can contact HP Support to set this up.

 

Contact HP Worldwide:  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Options vary depending on location and warranty status (Service fee may apply)

 

Best regards,

 

REO

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