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Enu
New member
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Message 1 of 2
201
Flag Post

lost bios password

‎02-23-2020 10:16 AM - edited ‎02-23-2020 10:50 AM

HP Recommended
Product: HP ProBook 440 G7
Operating System: Microsoft Windows 10 (64-bit)

I was setting up a new HP ProBook 440 G7 and I set up the three Sparekey security questions but didn't know that I accidently set the bios password without realizing it. I can't get past the bios password screen when trying to start my laptop. Trying to press F7 when booting the PC doesn't seem to work. Is there another or better way to use Sparekey to reset bios password? Please help?

1 REPLY 1
BastianW
Level 5
180 150 12 31
Message 2 of 2
Flag Post

‎02-23-2020 01:37 PM

HP Recommended

Hi, unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That was the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow HP to help with removing passwords.

 

Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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