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‎06-03-2021 02:22 PM

HP Recommended
Product: zbook
Operating System: Microsoft Windows 10 (64-bit)

Can anyone advise me hoe to correct the magnifier screen from appearing black when an external screen is plugged in please.

 

The magnifier is clear on the external screen but appears black on my laptop.

 

Thanks

1 REPLY 1

‎06-08-2021 07:05 AM

HP Recommended

@Debra101, Welcome to the HP Support Community!

 

This could be an issue with the graphic driver. Let us try these steps:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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