memory upgrade issue

[mpadros]

Hi there,

I just bought a memory upgrade to 32GB (kingston hyperx impact ddr4 2666 16gbx2) but the laptop isn't booting when I seat both modules. Leave one out, system boots fine, regardless of what module I take out (so not a faulty module). Can also add one of the original modules to it (so totalling 20gb) and that works fine too. I see other threads with successful 32gb upgrades. Would the 2666 module be too much to handle? 

Upgraded bios to latest version f.21 as well, no luck. Any thoughts?

Cheers

Marc

[banhien · Accepted solution]

@mpadros 

cx-0630nd is an invalid product/model. Is it an HP Gaming Pavilion - 15-cx0630nd ? Its specs

            https://support.hp.com/au-en/document/c06143591

It supports   DDR4-2666 SDRAM. HP uses RAM from few different suppliers. Do you know which RAM sticks are on your machine now ? CPU-Z should be able to tell you.

Now, record RAM brand and model then go out to by the same one with larger capacity. Or select from the following list to get the right one (your machine is on page 5)

              https://www.crucial.com/upgrades/hp---compaq/pavilion-gaming-15

And looking for 2666MHz RAM.

Regards

[mpadros]

Thanks @banhien for your quick reply. I'll see if I can get a refund on my current purchase and opt for the crucial memory that I found in the list you provided. I think it's a bug in bios related to CL being too low on my new memory.

Thanks

Marc