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‎07-17-2018 02:58 AM

HP Recommended
Product: 240 G4
Operating System: Microsoft Windows 7 (64-bit)

HI,

 

I'm running MS Windows 7 pro 64-bit on this 240 G4 machine. A correct PCI simple communications controller is missing and I could not quite find it. Will you give a hand on this, please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2018 07:48 AM - edited ‎07-17-2018 07:53 AM

HP Recommended

Hi, @XCWong

 

The specific driver you need for that device (Intel Management Engine Interface driver) is not listed on the W7 driver section for your model.

 

Try the W10 driver from the support page because I explored the driver folder and it looks like it contains driver support for multiple operating systems.

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72355.exe

 

If that driver doesn't work for you, please let me know what model Intel processor your notebook comes with, so I can find the right W7 driver you need.

View solution in original post

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4 REPLIES 4

‎07-17-2018 07:29 AM

HP Recommended

Hi @XCWong

 

Please go to the link below

 

https://support.hp.com/in-en/drivers/selfservice/hp-240-g4-notebook-pc/7609932

 

choose OS win 7 64Bit it should list out all the Drivers from HP for your PC

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎07-17-2018 07:48 AM - edited ‎07-17-2018 07:53 AM

HP Recommended

Hi, @XCWong

 

The specific driver you need for that device (Intel Management Engine Interface driver) is not listed on the W7 driver section for your model.

 

Try the W10 driver from the support page because I explored the driver folder and it looks like it contains driver support for multiple operating systems.

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72355.exe

 

If that driver doesn't work for you, please let me know what model Intel processor your notebook comes with, so I can find the right W7 driver you need.

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‎07-19-2018 02:16 AM

HP Recommended

Thanks VJ, for your time and kindness. 

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‎07-19-2018 02:50 AM

HP Recommended

Glad to Help!

 

Cheers!! :generic:

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
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