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Message 1 of 3
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missing base system device driver Elite X2 G4

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HP elite x2 G4
Microsoft Windows 10 (64-bit)



i've had a look on the community page and seen a few other users have the same issue on different models, i tried using the drivers for their models in an attempt to see if it would work for the HP Elite X2 G4 as you can guess it didnt work - please see the hardware id attached.andy cordingley - dm driver.JPG

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Message 2 of 3
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You need this driver for that device...


Intel Thunderbolt 3 connection management application and driver


Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...


; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

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VEN_8086&DEV_15EB is the thunderbolt controller


driver is in the list of driver for Elite X2 G4,

this is the driver download page:



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