missing base system device driver Elite X2 G4

[malikCGUK]

hi,

i've had a look on the community page and seen a few other users have the same issue on different models, i tried using the drivers for their models in an attempt to see if it would work for the HP Elite X2 G4 as you can guess it didnt work - please see the hardware id attached.

[Paul_Tikkanen]

Hi:

You need this driver for that device...

Intel Thunderbolt 3 connection management application and driver

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe

Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...

[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

[TryToDoMybest]

Hello

VEN_8086&DEV_15EB is the thunderbolt controller

driver is in the list of driver for Elite X2 G4,

this is the driver download page:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-g4/26867567/model/26867572/sw...

bye