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- HP Community
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- missing base system device driver Elite X2 G4

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05-01-2020 08:56 AM
hi,
i've had a look on the community page and seen a few other users have the same issue on different models, i tried using the drivers for their models in an attempt to see if it would work for the HP Elite X2 G4 as you can guess it didnt work - please see the hardware id attached.
05-01-2020 09:59 AM
Hi:
You need this driver for that device...
Intel Thunderbolt 3 connection management application and driver
https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe
Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...
[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880
05-01-2020 10:01 AM
Hello
VEN_8086&DEV_15EB is the thunderbolt controller
driver is in the list of driver for Elite X2 G4,
this is the driver download page:
bye