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malikCGUK
New member
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Message 1 of 3
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missing base system device driver Elite X2 G4

HP Recommended
HP elite x2 G4
Microsoft Windows 10 (64-bit)

hi,

 

i've had a look on the community page and seen a few other users have the same issue on different models, i tried using the drivers for their models in an attempt to see if it would work for the HP Elite X2 G4 as you can guess it didnt work - please see the hardware id attached.andy cordingley - dm driver.JPG

2 REPLIES 2
Paul_Tikkanen
Level 21
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Message 2 of 3
Flag Post
HP Recommended

Hi:

 

You need this driver for that device...

 

Intel Thunderbolt 3 connection management application and driver

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98877.exe

 

Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted...

 


[Thunderbolt.NTamd64.10.0.1]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

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TryToDoMybest
Level 8
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Message 3 of 3
Flag Post
HP Recommended

Hello

 

VEN_8086&DEV_15EB is the thunderbolt controller

 

driver is in the list of driver for Elite X2 G4,

this is the driver download page:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-g4/26867567/model/26867572/sw...

 

bye

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