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‎02-06-2025 07:04 AM - edited ‎02-06-2025 09:18 AM

HP Recommended
Operating System: Microsoft Windows 11

Bought a brand new victus gaming laptop after saving so much a week later it starts showing blue screens.... tdr, video internal management.. etc and guess what the issue was? bad/faulty motherboard. i am so angry and disheartened because what's the probability of getting a brand new laptop like that..

product: hp victus 15 13500H

Category:
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1 REPLY 1

‎02-11-2025 07:27 AM

HP Recommended

Hi @gamergurl01, Welcome to the HP Support Community 

  

I understand you are facing an issue with your Faulty motherboard. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

 

Thank you for your response,  

 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

 

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