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‎04-15-2020 01:53 PM

HP Recommended
Product: HP Spectre x2 - 12-a010nd (with DataPass)

My detachable laptop will not start up / boot. I tried all the hints on the service pages, but without result.

When i tried to start my laptop the previous time, my battary was to ow so it stopped while booting. Now it isnt starting up at all. 

Anybody a hint what to do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2020 04:20 PM

HP Recommended

@Ernest70
Thank you for posting on the HP Support Community. 

 

This sounds like hardware related issue with the computer as it's not powering on. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-18-2020 04:20 PM

HP Recommended

@Ernest70
Thank you for posting on the HP Support Community. 

 

This sounds like hardware related issue with the computer as it's not powering on. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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