my laptop is at repare for 20 days now

[Sherolol]

 I bought a laptop  on  August 2022 and i bought a waranti for three years

I aask for fixing  it as it has a crack at the back  and follow the steps. the laptop was dlevered to your cmpany on October 24 and till now no one tell me anything . No phone calls or emails nothing

I have called like every two days and no one has any answer. 

i have the confirmation for dlevring it 

today November 9 2023 finally one person respond that the serial number is wrong 

i have only one laptop and only bought one warantiee at the same date 

so how could you have my laptop for 20  days  and no one even email me that there is something wrong???? i am sure that the laptop is damaged now and in bad condition and will not acceppt it without fiing it.

I need my laptop fixed and send back asap or you have to send me a  new one the samme discriptions.

all what happened is unaccdptable and i have been a customer for more than ten years now. Expecting a respond tomorrow. I am having trouble now doing my work and studying because of your company and i request a compencation. who is going to pay me back all the work hours that i missed and the clasess that i was unable to finish assignments becaue of your copany?????!!!

[Nal_NR]

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