my pc keeps getting hang

[mimi295]

My pc keeps getting hang continuously and I have to first power it off just by pressing the power button for 3 to 4 secs and then turn it on again and then only it works and responds. or else when it gets hangs it doesn't work respond and functions in any way without that power button which also works after a short time period. now all I want to know is that what else is needed here. I asked one of my friend and I got the answer that I should get my windows installed meanwhile my windows are already installed and I am using Windows 11 pro what else should i do other than this when I have the updated windows already.. now if there is any soltuion do let me know. 

[Hawks_Eye]

Hi @mimi295 

Welcome to the HP Support Community! We're here to help you get back up and running.

We understand the concern. Since your HP EliteBook 840 G6 is repeatedly becoming unresponsive and requires a forced shutdown to recover, the issue may be related to Windows, drivers, storage, memory, BIOS, or system resources rather than Windows simply being installed already.

Please try the following steps in order:

Update HP Drivers and BIOS

• Open HP Support Assistant and install all recommended updates, including BIOS, chipset, graphics, and Intel management drivers.
• Restart the PC after updates are completed.

Run HP Hardware Diagnostics

• Turn off the notebook.
• Press the Power button and immediately tap Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics UEFI.
• Run:
  • System Extensive Test
  • Memory Test
  • Storage Test
• Note any Failure ID if a test does not pass.

Check Startup Applications

• Press Ctrl + Shift + Esc.
• Select the Startup tab.
• Disable non-essential applications with a High startup impact.
• Restart and monitor performance.

Check Windows Reliability History

• Search for Reliability Monitor in Windows.
• Review any Critical Events occurring around the time the system freezes.
• This can help identify a driver or application triggering the issue.

Run System File Checks

• Open Command Prompt as Administrator.
• Run: sfc /scannow
• After completion, run: DISM /Online /Cleanup-Image /RestoreHealth
• Restart the notebook.

Monitor System Resources

• When the PC is working normally, open Task Manager.
• Check if CPU, Memory, or Disk usage remains close to 100% for extended periods.
• A constantly maxed-out resource can cause freezing.

Perform an HP BIOS Defaults Reset

• Restart the notebook.
• Tap F10 to enter BIOS Setup.
• Select Restore Defaults.
• Save changes and exit.

If the issue continues after these steps, please share:

• Whether the system freezes randomly or during specific tasks.
• The SSD size and available free storage space.
• Results of the HP Hardware Diagnostics tests.
• Any blue screen errors or Reliability Monitor messages.

This information will help determine whether the cause is related to hardware, drivers, or the Windows environment.

Take care, and have an amazing day!

Regards, 

Hawks_Eye