order declined but i didnt get refund back.

[selmantr]

Greetings.

I made an order on the 29 of November2023 for a HP 5 Yr Next Business Day Onsite Extended Warranty for Workstations

through the HP Store. First I got an email from HP saying the order had been received and a hours later I got another email from HP saying that my order had been declined.

However, when I checked my bank account I realized that the payment went through and it's been 3 days and I haven't received the refund yet. I talked to my bank and they told me that the refund hasn't been sent and I should contact my merchant to resolve this situation. I'm not from the US so I can't really contact HP via phone. So, I want to know what can I do in order to get my refund.

Thanks.

[Raj_05]

Hi @selmantr,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support