• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP EliteBook Folio 9480m
Microsoft Windows 10 (64-bit)

HI

 

i forget my password the bios administrator; you cam hepl me pls

 

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Please follow these steps make sure USB key is formatted FAT 32.

 

PLEASE MAKE SURE DATE AND TIME IS SET CORRECTLY BEFORE RUNNING THIS TOOL .Please make sure USB key is formatted to FAT 32

 

Please follow these steps to clear BIOS password:

 

Save the attached file with this e-mail to USB key as SMC.BIN and insert to the system (or save the file to the root of drive 😧 HP_TOOLS)

- Press "Windows Key + Arrow UP Key + Arrow Down Key" all keys at same time and turn on the system

- Release all keys and press F10 at HP logo to go to F10 setup to “Reset BIOS security to factory default”

 

SMC command failure reasons

Wrong UUID is provided

Try different brand and smaller size USB key 2gb or smaller

USB key is not formatted FAT32                                              

BIOS , date and time should be current and updated.

SMC is disabled in BIOS.

I work for HP.
If you find my solution helpful, please click the Thumbs Up!

View solution in original post

10 REPLIES 10
HP Recommended

Hi,

 

To reset the bios password on your machine you will have to request a smc file from HP Business Support - there are no 3rd party utilities that will work for your model.

 

HP will email the smc file to you, along with instruction on its use.

 

To contact HP Business Support, start on the following link.

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Hi

 

Thank you  sir, i contact hp, but they not yet give me solution 

 

is there any other solution

 

Regards

HP Recommended

Hello

 

Turn the unit on and tap F1

 

Please provide your Email ID with the Unit Serila # and UUID of F1 Screen and we will get that fixed for you

 

Regards,

Nav.

I am an HP Employee, I am speaking for myself and not for HP.

Nav

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
HP Recommended

All regional call centers are trained to help out on BIOS password. Please make sure to have your notebook serial number and UUID by pressing F1 on boot.

I work for HP.
If you find my solution helpful, please click the Thumbs Up!
HP Recommended

hello sir

 

 

i recieved file smc.bin, and i followed all the steps also i used USB and create partition in dishk hard,  but it doen't works

 

pls i need your cooperation with me

 

trank you

 

Regards

 

HP Recommended

Please follow these steps make sure USB key is formatted FAT 32.

 

PLEASE MAKE SURE DATE AND TIME IS SET CORRECTLY BEFORE RUNNING THIS TOOL .Please make sure USB key is formatted to FAT 32

 

Please follow these steps to clear BIOS password:

 

Save the attached file with this e-mail to USB key as SMC.BIN and insert to the system (or save the file to the root of drive 😧 HP_TOOLS)

- Press "Windows Key + Arrow UP Key + Arrow Down Key" all keys at same time and turn on the system

- Release all keys and press F10 at HP logo to go to F10 setup to “Reset BIOS security to factory default”

 

SMC command failure reasons

Wrong UUID is provided

Try different brand and smaller size USB key 2gb or smaller

USB key is not formatted FAT32                                              

BIOS , date and time should be current and updated.

SMC is disabled in BIOS.

I work for HP.
If you find my solution helpful, please click the Thumbs Up!
HP Recommended

BIOS  Password can be reset on best efforts basis by HP.

 

The reset process is as follows : 

`

1. You wll have to take a picture of F1 screen

 Please reboot the unit>> Tap F1 key >> get in to system information>> Take a picture of the screen>> send it to HP support.

 

2. HP will send you an utility which would be a SMC bin file along with instructions.

 

3. Follow the steps and if in case it does not work, the system board on the unit needs to be replaced.

 

 

 

HP Recommended

Hello

 

now the file SMC is work i reset password bios administrator

 

Thank you for help me

Thank you all the team work

 

 

Regards

HP Recommended

Hello! I can not update the BIOS!

It requires the administrator password! I have not installed ...

Help please!

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.