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‎12-26-2018 11:54 PM

HP Recommended

i tried to buy a laptop from your website and when i checked out and clicked place order i got a message says that my order has been declined and also i received a message on my cell phone from the bank saying that 1028.99 $ has been debited from my account so why are you charging me for the order that you already declined and now how i can get my money back??

2 REPLIES 2

‎12-27-2018 05:48 AM

HP Recommended

Hi

Well currently you are out over a thousand dollars, and the bank and police cannot do anything if they are not aware.

 

So browser history and view the page(s) you visited.

 

Take screen shots.

 

 

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‎12-27-2018 07:32 AM

HP Recommended

@Sala3X

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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