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- HP Community
- Notebooks
- Business Notebooks
- printScreen and delete key stopped working suddenly

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07-23-2022 04:48 AM
Hello team, I have HP 348 G4 notebook PC , suddenly my delete and printscreen key stopped working, if anyone knows solution for this, please help me out.
I have tried doing these steps:
1) Update device driver
2) Roll back device driver
3) Uninstall device
07-23-2022 07:55 AM - edited 07-23-2022 07:55 AM
Hello @Mufaddal_Darbar
(1) Download and install <HP PC Hardware Diagnostics Windows>
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
HP PC Hardware Diagnostics Windows v1.8.1.0
Download here -> https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe
(2) How to use HP PC Hardware Diagnostic Tools?
https://www.youtube.com/watch?v=JE3xKQia6_8&ab_channel=HPSupport
(3) Test your keyboard