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‎07-23-2022 04:48 AM

HP Recommended
Product: HP 348 G4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello team, I  have HP 348 G4 notebook PC , suddenly my delete and printscreen key stopped working, if anyone knows solution for this, please help me out. 

I have tried doing these steps: 

1) Update device driver

2) Roll back device driver

3) Uninstall device 

Category:
3 REPLIES 3

‎07-23-2022 07:55 AM - edited ‎07-23-2022 07:55 AM

HP Recommended

Hello @Mufaddal_Darbar 

 

(1) Download and install <HP PC Hardware Diagnostics Windows>

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

 

HP PC Hardware Diagnostics Windows v1.8.1.0 

Download here -> https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138803.exe

 

(2) How to use HP PC Hardware Diagnostic Tools?

https://www.youtube.com/watch?v=JE3xKQia6_8&ab_channel=HPSupport

 

(3) Test your keyboard

 

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‎07-23-2022 08:30 AM

HP Recommended

I tried these steps, there also delete key didn't work and consequently test failed. Please suggest me, What should I do now?

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‎07-23-2022 08:35 AM

HP Recommended

Try to clean the keyboard carefully and use a vacuum cleaner. Often there is dirt under the keys, which restricts the function of the key or prevents it altogether.

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