• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
Elitebook 840 G2
Microsoft Windows 7 (64-bit)

product information programmed into the system board is missing or invalid

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
To contact HP tech support go to the product support page on hp.com and look for the contact link.

The pain should get you directed to the proper group for support of your model.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

3 REPLIES 3
HP Recommended
Are you also getting a message that says MPM. is not locked?

If it is unlocked you must be sure to keep the battery in and charged so the counter does not decrement and lock the mode which makes it harder to put the information in. New motherboards are unlocked so it only takes a few minutes to put in the information once the mode is locked it probably takes 30 to 45 minutes depending on how fast you get through the HP tech support.

If the MPM is locked HP tech support has to send a special file to an authorized Tech to unlock it.

Either way it requires proprietary software to put the information back into the PC which only HP or an authorized shop will have available.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
HP Recommended

Could you provide me HP Tech support address?

HP Recommended
To contact HP tech support go to the product support page on hp.com and look for the contact link.

The pain should get you directed to the proper group for support of your model.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.