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Locked

‎06-17-2016 02:40 AM

HP Recommended
Product: Elitebook 840 G2
Operating System: Microsoft Windows 7 (64-bit)

product information programmed into the system board is missing or invalid

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2016 04:35 PM

HP Recommended
To contact HP tech support go to the product support page on hp.com and look for the contact link.

The pain should get you directed to the proper group for support of your model.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

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3 REPLIES 3

‎06-18-2016 06:32 AM

HP Recommended
Are you also getting a message that says MPM. is not locked?

If it is unlocked you must be sure to keep the battery in and charged so the counter does not decrement and lock the mode which makes it harder to put the information in. New motherboards are unlocked so it only takes a few minutes to put in the information once the mode is locked it probably takes 30 to 45 minutes depending on how fast you get through the HP tech support.

If the MPM is locked HP tech support has to send a special file to an authorized Tech to unlock it.

Either way it requires proprietary software to put the information back into the PC which only HP or an authorized shop will have available.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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‎07-25-2016 06:04 AM

HP Recommended

Could you provide me HP Tech support address?

Was this reply helpful? Yes No

‎07-25-2016 04:35 PM

HP Recommended
To contact HP tech support go to the product support page on hp.com and look for the contact link.

The pain should get you directed to the proper group for support of your model.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No
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