"HP universal USB-C multiport hub" does not recognize headphone via USB-C

[Pranil51]

 I have drivers updated both for my headphones and Hub. Whenever I connect the headphones through the port, it does get detected.

Headphones: Jabra Evolve2 30SE

[Hawks_Eye]

Hi @Pranil51 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Universal USB-C Multiport Hub isn't recognizing your Jabra Evolve2 30SE headphones, here are some steps to troubleshoot the issue:

1. Check USB-C Compatibility

• Some USB-C hubs may not support audio output through USB-C. Verify if your hub supports audio passthrough by checking HP’s official documentation.

 

2. Try a Different USB-C Port

• If your laptop has multiple USB-C ports, try connecting the headphones directly to another port to rule out hub-related issues.

 

3. Manually Set the Default Audio Device

• Right-click the Speaker icon in the taskbar and select Sounds.
• Go to the Playback tab and check if your headphones appear.
• If listed, select them and click Set Default.

 

4. Check Device Manager

• Press Win + X and select Device Manager.
• Expand Sound, video, and game controllers.
• Look for your headphones. If they appear with a warning icon:
  • Right-click and select Update Driver.
  • Choose Search automatically for drivers.

 

5. Test with Another Device

• Connect your headphones to another laptop or device to confirm they work properly.

 

6. Update USB-C Hub Firmware

• Visit HP’s support page and check for firmware updates for your HP Universal USB-C Multiport Hub.

 

7. Check Windows Audio Services

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Windows Audio.
• Right-click and select Restart.

 

8. Try a USB-A Adapter

• If your headphones support USB-A, try using a USB-C to USB-A adapter to see if they work through a different connection.

Let me know if you need further assistance!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye