"we could not find compatible fingerprint reader with windows hello"

[Frank317]

This message appears by windows hello: "we could not find compatible fingerprint reader with windows hello". This is the problem. The fingerprint reader is unusable

[PontyPete]

Have you tried updating/reinstalling the fingerprint sensor driver?

[Frank317]

Thank you for the answer.

No, I haven't try it. It is a new notebook and I am only a simple user. I thought it is a perfect notebook, no need any tasc...

So I do not know where should I search the solution. Could you help me?

[PontyPete]

Press Windows + R keyboard shortcut to launch the Windows Run box, type “devmgmt. msc” or “hdwwiz. cpl”, and click the OK button.
The Device Manager applet will appear.

Expand the Biometric devices entry.

Right click on your fingerprint sensor device and select "update driver".

Then, click on "Search automatically for drivers".

After uninstalling the drivers, reboot your device, and Windows will automatically install them again.

If this does not fix the problem, right-click the biometric device again and select "uninstall device".

If you like, you could download the relevant drivers from the manufacturer's website and install them manually.

If this doesn't work, then turning off "Fast Startup" might do the trick.

[Frank317]

I do not have "biometric devices" between Device manager. I do not know why.

[PontyPete]

Your sensor may be listed under the "Human Interface Devices" header.

This particular computer doesn't have any such sensors so it's obviously not listed.

If you still can't find it, open each category in the right hand list until you see it in the right hand list but ensure that you uninstall the correct driver!

[Frank317]

Thank you for all of your advices: it is very kind of you! Unfortunately I still can't find this title there. If you haven't got any other idea, it is not problem: I will search and ask for an expert here to help me.

Thank you so much!

[PontyPete]

If it's a new computer, then the vendor should fix it.

However, the driver for your sensor is the "Elan Fingerprint Sensor Driver" and you can download it directly from HP here:
https://ftp.hp.com/pub/softpaq/sp144001-144500/sp144331.exe

[Frank317]

Yes, it is a new computer, 3 days old:)

Thank you for everything!