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MilesShu
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Message 1 of 2
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replaced battery and now HP Spectre is not recognizing new battery

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HP Spectre 360
Microsoft Windows 10 (64-bit)

I just installed a new battery and my computer is not recognizing it.  The manual says to reset BIOS, but I'm wondering whether that is safe to do.  thanks. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@MilesShu

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Yes try restoring the BIOS back to defaults and check if that helps

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

If the issue persists try updating the BIOS. Link: https://support.hp.com/us-en/drivers

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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