12-25-2019 02:02 AM
Welcome to the HP Support Community. I'd be happy to assist you with the system issue.
To better assist you -
1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
2) Can you send us a picture of the error screen?
3) Does this happen on a specific software or app?
Let me know.
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Have a great day!
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