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- sound is mute updated Windows 11 to 24h2

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01-27-2025 06:25 PM
Product: HP ZBook 15 G5 Mobile Workstation IDS Base Model
Operating System: Microsoft Windows 11
I have updated Windows 11 to 24h2 twice and it always gives error (sound is mute), I have installed the driver, tried fixing it from the HPSupport Assistant application and Troubleshooting window sound, none of them worked, I have tried searching on the internet, installed, uninstalled the driver but none of them worked, so I finally downgraded to version 23h2, has anyone experienced the same thing?
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