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- there is some problem with my keyboard

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1 REPLY 1
04-03-2024 04:08 AM
Hello.
Which laptop model is this? When did the problem start?
To exclude software problems, try testing the keyboard first with HP UEFI Diagnostics.
If the keyboard works in diagnostics, then some piece of software in your Windows installation is interfering with the keyboard.
If the keyboard misbehaves in the diagnostics as well, try reseating the keyboard cable(s) to the system. If that does not help, you may need to have the keyboard replaced. In either case your laptop requires some disassembly. Either take your laptop to a HP service center for more detailed diagnosis and repair, or provide your exact laptop model for further instructions.
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