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HP Recommended

there is some problem with my keyboard when i press the left shift then question mark get pressed and when I press the right shift the letter p gets pressed

1 REPLY 1
HP Recommended

Hello.

 

Which laptop model is this? When did the problem start?

 

To exclude software problems, try testing the keyboard first with HP UEFI Diagnostics.

 

If the keyboard works in diagnostics, then some piece of software in your Windows installation is interfering with the keyboard.

 

If the keyboard misbehaves in the diagnostics as well, try reseating the keyboard cable(s) to the system. If that does not help, you may need to have the keyboard replaced. In either case your laptop requires some disassembly. Either take your laptop to a HP service center for more detailed diagnosis and repair, or provide your exact laptop model for further instructions.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.