usb system recovery

[walterk21]

I recieved a thumb drive from hp for system recovery on my zbook 15 g6, but it wont load and the screen just sits idel. which usb port should I use or isa command I can use when I turn it on to load?

[IT_WinSec]

Hello @walterk21 

If we agree and assume that your hardware is OK and that your problem is software related, then you just need to plug in the USB drive.

-1 Shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

-2 Power the computer back on. As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu -> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose F9 to open Boot options

- Use the mouse/keyboard and select the USB drive as boot option, press [ENTER]

For the USB to boot, it is recommended that your BIOS/UEFI is set to "Legacy boot DISABLE, Secure boot ENABLED" option. Ensure that you go to BIOS (F10) . You should adjust this in "Advanced" tab of the BIOS.

If this still does not work, please, perform a quick hardware tests

-1 Shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

-2 Power the computer back on. As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu -> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose F2 to open  System Diagnostics. Follow the on-screen instructions to perform System Test >> Fast test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive/storage drive test) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue, take a video showing what you do and what happens.