windows will not let me set password to open computer have to use password

[Joeylips]

Issues with windows security will not let me set a pin I have to use a password to sign on. When I go to set pin keeps saying something went wrong

[Joeylips]

New computer just set it up do I need to reload windows and if so how

[Hawks_Eye]

Hi @Joeylips 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like Windows is preventing you from setting up a PIN, which can be frustrating. Before considering a full Windows reinstall, here are some steps to fix the issue:

Fix "Something Went Wrong" When Setting a PIN

Check Your Microsoft Account Settings

• Go to Settings → Accounts → Sign-in options.
• Ensure your account is properly linked to Microsoft.

Delete the NGC Folder (PIN Storage)

• Open File Explorer and navigate to:C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
• If prompted, take ownership of the folder.
• Delete all contents inside and restart your PC.

Enable Windows Hello PIN via Group Policy

• Press Win + R, type gpedit.msc, and hit Enter.
• Navigate to:Computer Configuration → Administrative Templates → System → Logon
• Find "Turn on convenience PIN sign-in", set it to Enabled, and restart your PC.

Reset Windows Security Settings

• Open Command Prompt as Administrator (Win + R, type cmd, and press Ctrl + Shift + Enter).
• Run the following command:sfc /scannow
• Restart your PC after the scan completes.

 

If You Need to Reinstall Windows

Backup Important Files

• Save your data to an external drive or cloud storage.

Use Windows Reset Option

• Go to Settings → System → Recovery → Reset this PC.
• Choose Keep my files or Remove everything.

Create a Bootable USB (If Needed)

• Download Windows 11 ISO from Microsoft’s official site.
• Use Rufus or Windows Media Creation Tool to create a bootable USB.

 

Try these steps first, and let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye