Bad installer file for audio drivers on Z440 - Please fix!

[Z440Roger]

A couple of days ago i did a clean install of Windows 10. I have dowloaded drivers from hp.com and one of the driver installer don´t work as expected and has worked like this for over a year and it needs to be fixed.

If i install Realtek Audio Driver Windows 7/8/8.1/10, ver 6.0.1.7945 Rev.A (sp78721.exe) i am promted at the end to restart the computer. When the computer starts the installer starts from the beginning and install the drivers once again. When done i am promted to restart the computer one more time and the installer starts again. The only way to stop it from looping is to click cancel and ignore the restart. If i restart the computer the installer is launched each time i restart the computer, yes over and over again and again and again and again...

This happened with an older version of the driver when i installed it on my computer one year ago.

Please fix this since it is annoying. 🙂

[Paul_Tikkanen · Accepted solution]

Hi:

Did you try the latest audio driver directly from Realtek?

Accept the agreement.   Download and install the 2nd driver on the list.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

This is a peer to peer forum.  HP maintains no official presence here.

I recommend you report the HP driver file issue directly to the HP management team at the link below...

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[Z440Roger]

Hi Paul,

Did you try the latest audio driver directly from Realtek?

I tried now and it works the same way the driver i downloaded from HP.

I was wrong about this whole thing and did not read *why* the restart was needed... When one start the installer it detects the drivers Win 10 has installed and un-install them. After that a re-start must be done. When the installer starts again the actual install of the new driver starts. When done, a new re-start is needed but then everything works. *blushing slightly*

I guess i am too used to one (1) restart and never read the dialogs.

[Paul_Tikkanen]

Aha!

Glad you figured out what the problem was.