Bluetooth not finding devices

[miked2095]

Trying to get Bluetooth on this tower to link up with my LG phone, but neither device can find the other. I did have this phone connected to my (old, dead 3410f) & it connects to my home phone system & car just fine, so I know it's not the phone.

I have verified the BT adapter is installed & the correct drivers have been down loaded. It shows as being ready & I have the settings set to make both the phone & tower discoverable but no joy  :mansad:

HELP !!

[banhien]

Hi,

The z230 does not have Bluetooth:

   http://h20195.www2.hp.com/v2/GetPDF.aspx/c04111362

Option: Please try  

      http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au

There are many brands and models around, cheaper too.

Regards.

[miked2095]

The ad for the tower stated it has BT + the BT adaptor shows in the Device Manager listing ??

[banhien]

Hi,

Sorry I can't read text on the image.

Regards.

[Paul_Tikkanen]

Hi, @miked2095 :

From what I can tell from your screenshot, your PC does have the optional bluetooth.

It also appears to me like the device listed under the Bluetooth Radios category is labeled as a Generic Bluetooth Adapter, correct?

That is why the BT is not working.  The generic BT driver installed by Microsoft rarely gets the bluetooth to work.

You need to install the applicable bluetooth driver for the model bluetooth adapter your PC has.

If you can post the hardware ID for the generic bluetooth adapter, I will see what driver it needs.

Use this guide for how to find the hardware ID.

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[miked2095]

Correct Paul, there are 2 devices listed -

Generic Bluetooth Adaptor

USB\VID_0489&PID_E04E&REV_0001

USB\VID_0489&PID_E04E

Microsoft BT Enumerator

BTH\MS_BTHBRB

I also have a wireless mouse, but it has it's own dongle & is working perfectly.

[Paul_Tikkanen · Accepted solution]

Hi:

See this discussion and download the driver the guy posted for the other guy that posted the same hardware ID as yours...

http://community.acer.com/t5/2014-Archives/V5-573G-Windows-7-bluetooth-doesn-t-work-really-need-help...

Which according to what I have read, is this driver...

http://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_Atheros_7.4.0.122_W7x64_A.zip?ace...

[miked2095]

Thank You Paul !!!!!!

That link was the ticket, working like a charm now !

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.