Can't Update Phone Number in My Profile in Business Support MyHP Support Page

[cyclops24]

I am having a pretty hard time using My HP Support so i can create a case to get a work PC repaired. I cannot add a phone number to my profile to save my life. The page just refreshes. I have tried it in edge, chrome, firefox and safari on mobile. And the support pages appear to be for everything BUT the website itself. I feel like I'm taking crazy pills .

[Hawks_Eye]

Hi @cyclops24 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a frustrating loop on the My HP Support page. 

Here are some steps to help you resolve this issue:

 

1. Clear Browser Cache and Cookies

• Open your browser settings and clear the cache and cookies.
• Restart the browser and try updating your phone number again.

 

2. Try Incognito/Private Mode

• Open the My HP Support page in an incognito or private browsing window.
• This bypasses any extensions or cached data that might be interfering.

 

3. Disable Browser Extensions

• Temporarily disable any browser extensions, especially ad blockers or privacy tools, as they might conflict with the website.

 

4. Use a Different Device

• If possible, try accessing the My HP Support page from a different computer or mobile device to see if the issue persists.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye