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‎11-27-2017 02:35 AM - edited ‎11-28-2017 02:06 AM

HP Recommended
Product: HP T620 Wes7e
Operating System: Microsoft Windows 7 (32-bit)

We have the issue with Citrix Receiver 4.5 or higher that dragging windows from one screen to the other screen is very slow .When using receiver 4.4 there is no issue.

 

Already an forum topic on citrix without a fix:

https://discussions.citrix.com/topic/381578-receiver-45-dual-screen-slow-on-thin-client/

 

 

Power options are already on hight performance.

 

 

Does anyone have a fix for this?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2017 08:37 AM

HP Recommended

Ahh Citrix. 🙂 You could try HP's RGS! //end shamless plug.

 

Best to open  a case with Citrix first.

 

Then, if needed, open a support case with the HP Thin Clinet team and tell them to escalate it ip to "3LS". (3rd Level Support.)
They can see if there is a problem with the OS and/or work with Citrix and the case they have to see where the problem is.

(I've worked cases with Citrix before and this always the best way.)

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

View solution in original post

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2 REPLIES 2

‎11-28-2017 08:37 AM

HP Recommended

Ahh Citrix. 🙂 You could try HP's RGS! //end shamless plug.

 

Best to open  a case with Citrix first.

 

Then, if needed, open a support case with the HP Thin Clinet team and tell them to escalate it ip to "3LS". (3rd Level Support.)
They can see if there is a problem with the OS and/or work with Citrix and the case they have to see where the problem is.

(I've worked cases with Citrix before and this always the best way.)

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No

‎11-30-2017 09:42 PM

HP Recommended

Update to Citrix Receiver 4.9 LTSR.

Was this reply helpful? Yes No
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