Computer doesn’t turn on. Suspecting power adaptor broke.

[Victoria13086]

I was working on my computer when suddenly the screen turned off and never turned on again. Power button does nothing. It’s my personal computer 

[zoey7886]

@Victoria13086, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your computer that does not power on! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your personal computer is not turning on and you suspect the power adapter might be at fault, here are some steps to troubleshoot the issue:

Troubleshooting Steps

Check Power Connections:

• Ensure that the power cord is securely connected to both the computer and the power adapter.
• Try plugging the power cord into a different, grounded power outlet. Test the outlet with another device to ensure it is working properly.
• If you are using a power strip, ensure it is turned on and try connecting the computer directly to the outlet bypassing the power strip.

Examine the Power Adapter:

• Inspect the power adapter for any visible signs of damage such as burns, frayed wires, or bent connectors.
• Check for an indicator light on the adapter, if available. If the light is not on, this could indicate a problem with the adapter itself or with the power source.

Reset the Power Supply:

• For some devices, you can perform a reset by turning off the computer, unplugging the power adapter, pressing the power button for 15 seconds to discharge any residual power, and then plugging the adapter back in.

Replace the Power Adapter:

• If you have access to a compatible power adapter, try using it to see if the computer starts. This can help confirm if your original adapter is the issue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,