Creative Soundblaster GS3 not detected

[Mobisam]

My new Creative SoundBlaster GS3 is not detected by the OS.

I have tried both USB-A and USB-C connectors in the PC (GS3 has USB-C) to no avail.

My USB ports are functioning and the HP Support Assistant does not detect the device either

There are no indication in Device Manager that there are any issues with USB connections

Any help/suggestions appreciated

[DGroves]

the creative GS3 is a USB POWERED BLUETOOTH 5.4 enabled sound bar

in order to function it must be connected to a usb port at power the GS3's onboard Bluetooth 

next, the computer must have bluetooth, either onboard or via the Pci-e (if non laptop) or via a  bluetooth USB dongle

and a quick check of your model compoter shows that bluetooth is via a optional Pci-e card

from the HP quickspecs:

The HP Z4 G4 workstation supports Bluetooth 4.2 through an internal PCIe adapter. 

The adapter also supports 802.11 a/b/g/n/ac Wi-Fi. 

you can use other bluetooth/Wifi adapters that support the GS3's bluetooth v5 one such card is the intel AX210 which supports bluetooth 5.3 and has win 11 built-in driver support (intel however does post later drivers)

https://www.amazon.com/OKN-5400Mbps-5-2%EF%BC%8C802-11AX-Tri-Band-Ultra-Low/dp/B07SHPKKBR

if bluetooth is included on your laptop check the laptops bios to make sure it's enabled then check windows device manager to make sure windows has seen and enabled it on a OS level

once both power and bluetooth are enabled/working on the OS, then install the creative GS3 software which should install and necessary drivers/apps to use the sound bar

https://support.creative.com/kb/ShowArticle.aspx?sid=201022&c

[Mobisam · Accepted solution]

DGroves - thanks for the feedback

The GS3 uses Bluetooth OR Aux in OR USB as inputs, as per their advertising

I have managed to get the unit functioning by replacing the supplied USB-C to USB-C cable with another (better quality, perhaps) charging cable from another device. There was obviously an issue with the first of my own cables that I tried.

More testing by myself may discover why the first 2 cables did not work.

[DGroves]

not all usb cables are the same some are for charging only not for data xfer