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‎07-16-2019 08:31 AM

HP Recommended
Product: Desktop HP ProDesk 400 G5 Microtower PC
Operating System: Microsoft Windows 10 (64-bit)

hi all

I have big problems with the Desktop HP ProDesk 400 G5 Microtower PC, Intel Core i5-8500, 8GB, 256GB SSD, Intel UHD Graphics 630 , Win 10 Pro 64

I sell over 50 pcs but I have 10 from them who have problem with the error blue scree  " OUPS SOMETHING WRONG …." and I have restart. I make all the updates, I scan for hardware problems but the problem still the same

please I need your help. thanks

 

 

 

 

2 REPLIES 2

‎07-16-2019 09:07 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to manually update the Intel graphics driver to the latest version as follows...

 

Download and save the ZIP file version of the Intel graphics driver from the link below. 2nd one down on the left side of the page.

Version: 26.20.100.6912 (Latest) Date: 6/19/2019

https://downloadcenter.intel.com/download/28888/Intel-Graphics-Windows-10-DCH-Drivers?product=88355

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

Go to the device manager, click on the problem Intel HD graphics adapter.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>iigd_dch (setup information file), click Next and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

If that doesn't resolve the problem, then I suggest you contact HP technical support for the country you live in, and submit a support case under the warranty.

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‎07-16-2019 11:12 AM

HP Recommended

it is next to impossible to determine why these systems are having issues based on your very limited description

 

i recommend you do a factory restore, then test the system without ant ms updates, and if stable apply ONLY ms updates,

 

and again check system................ if no errors then the problem is due to something added by the user or possibly a virus

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