Email ID not registered in the portal

[adrain]

I would like to register an HP portal account where I could log in and manage my cases such as create new case, check existing case, update and etc.  After login, it said that Email ID not registered in the portal. I try and Register but get User with email xxxx@xxxxxxx.xxxx already exists. For more information go to our FAQ page.

[praveenbv]

Hi@adrain, Welcome to the HP Support Community!

Welcome to the HP Support Forums!

If I understand you correctly, you cannot login to MyHPSupport. I think I can help, but I need to know a bit more.

Did you recently register with MyHPSupport or have you had an account for more than 6 months? Were you able to complete the registration?

Go to MyHPSupport Frequently Asked Questions for more detailed information about MyHPSupport.

Hope that helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[adrain]

Hi @Praveenbv,

Thank you for replying.

Yes, I am about to register at https://mycrm.support.hp.com/ but it shown error "Register your external account Email ID not registered in the portal". However, it does not allowed me to Register and it said "User with email xxxx@xxxxxxx.xxxx already exists. For more information go to our FAQ page."

I can PM you my email address, could you please assist me on this?