Error Code 34603008 / Imaging with HPDM 4.7

[Neurosis404]

Hi all,

I have an issue with a HP T520 with HP Device Manager 4.7 SP4 running on Server 2012R2, trying to capture an image from a HP T520 with ThinPro 6, agent version 4.7.3671.25484.

Capturing profile and settings worked. Server and device are in the same subnet. Manual ftp from thin client to server works. There is no activity in the ftp server log when I start the image process. Windows firewall is disabled. Enabling cached mode doesn't work because it is not yet supported for ThinPro 6.

2016-09-19 12:04:43 [Fehlercode: 34603008] [Modul: Agent] [Kategorie: 0] 2016-09-19 12:04:43 [Fehlerdetails]: Erfassen Sie das Image in das Master-Repository. Fehler beim Erfassen von Spegg_T520_ThinPro6.dd.gz auf /Repository/Images/Spegg_T520_ThinPro6. Ausführen von CaptureImage-Task fehlgeschlagen. Fehlercode: 34603008, Fehlerinfo: ../../Task/common/MachiningTask.h@39: Failed to handle post image. ../../Task/linux/ImageTask_Thinpro.cpp@1583: Imaging operating failed. ../../Task/common/ImageTask.cpp@259: Failed to obtain return code from returned update file.

This issue has been reported a couple of times for older versions of hpdm but I was unable to find a solution.

Greetings

[rmayer]

Are you using ThinPro 6.0?

The t520 is not supported with ThinPro 6.0 and needs the newer ThinPro 6.1 version instead.

Is the unit wired or wireless? Does it work wired?

[Neurosis404]

Sorry you are right, it is 6.1 (File Name Z7X61007) and was sent to me by a HP employee beacause we have trouble with the freerdp version on ThinPro 5.

The device is wired only.

[Chen_HPDM · Accepted solution]

To Support ThinPro 6.1 on T520 please use the 4.7 Service Pack 5.

[Neurosis404]

I only see SP4:

http://www8.hp.com/us/en/thin-clients/downloads.html#&pd4=1

Can you please tell me where to get the SP5?

[Chen_HPDM]

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6875922&swItemId=vc_173632_1&swEnvOid=403...

Usually you can search the hardware from HP support center http://support.hp.com/us-en

Then check the utility and find the latest Device Manager.

[Neurosis404]

Thanks 🙂

I'm going to try this out as soon as I have the t520 back in the office.

[Neurosis404]

Tried it out but I still got the same error message 😞

[Chen_HPDM]

I suppose you are using FTP protocol.

Could you please try a capture & deploy file task (using File & Registry template) to see if it works? This is to eliminate the Repository Configuration issue.

[Neurosis404]

Hm I don' know why but it's working now?!

We just bought 2 new T520's for another customer and I wanted to test it again. And now it's working fine, I deployed the basic ThinPro 6.1, made my configuration, captured that image and deployed it to another T520.

Thank you, and sorry for the trouble. I didn't change anything and I don't understand why it's working now.