Create an account on the HP Community to personalize your profile and ask a question
05-02-2022 04:46 PM - last edited on 05-02-2022 04:58 PM by RodrigoB
While building a large conference room for a client, we've run into a scenario where we need to extend the distance between the Elite Slice G2 and its Room Control Display by ~100ft. We're familiar with extending HDMI over ethernet using products like Wyrestorms . However, this would require extending USB-C (SuperSpeed USB Type-C® 5Gbps signaling rate). HP's phone tech support state they don't have any products which support this nor can they certify a third-party product. That's fine. What I want to know is... what will work?
Here are a couple of different devices which will send a USB 3.0 connection over ethernet:
- AnywhereUSB 2 Plus; dual USB 3.1 Gen 1 Ports, single 10M/100M/1G Ethernet, 5VDC
- Icron Raven 3104 - 4-Port USB 3.1 / 2 / 1 CAT 6a/7 Extender (330 ft) (00-00421)
Technically, either of those should work. However, after seeing this video (https://youtu.be/9_-twpjXQCc) produced by HP Support, I'm led to believe that the Room Control Display might be very particular in the way it wants to receive power and data. The point (00:35) where he mentions "because it will only go one way" makes me think the signal from the Elite Slice to the Room Control Display is unidirectional, and therefore an omnidirectional component like the aforementioned products may not be compatible with it.
Can someone at HP (maybe even the people who produced the linked video) confirm whether the USB-C connection can be extended in this way, or suggest another solution?
05-03-2022 05:29 PM
Please check the limitations first
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-04-2022 11:29 AM
Thanks! I understand the limitations of USB cable length. Hence why I was looking for a product (USB -> Ethernet -> USB) that will extend the cable over the 100ft distance we need. My concern is that the HP Elite Slice G2 and its Room Control touchscreen are built for very specific tasks and we've had issues with the touchscreen's initial setup, so I'm wondering if the touchscreen will see its receiving an abnormal signal and not function properly.
I've reached out to HP Phone Business Tech Support, @HPSupport on Twitter, and left a comment on the aforementioned video and have not been able to get in touch with an engineer that would be able to answer this for me. I'm looking forward to an answer before we spend the money on procuring the products.
Didn't find what you were looking for? Ask the community