• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-03-2025 01:08 PM

HP Recommended
Product: HP EliteDesk 800 G5 Desktop Mini PC IDS BaseModel

Front Audio Jack Not Working After OS Reinstallation - HP EliteDesk 800 G5 Desktop Mini

Product: HP EliteDesk 800 G5 Desktop Mini
Issue: Front audio jack is not working after OS reinstallation or upgrade
Operating System: Windows 11 24H2 (clean install or upgrade)

Symptoms:
After reinstalling or upgrading the OS, the front audio jack on my HP EliteDesk 800 G5 is no longer functional.
Device Manager shows the following message:

Device settings for SWD\MMDEVAPI\{0.0.0.00000000}.{afeeebf2-42da-4217-8dfc-7e5d7622cffc} were not migrated from previous OS installation due to partial or ambiguous device match. Last Device Instance ID: SWD\MMDEVAPI\{0.0.1.00000000}.{44836db9-bf61-441a-8992-22646bc5326d} Class GUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e} Status: 0xC0000719 Present: false

I've tried:

  • Reinstalling Realtek drivers from HP Support Assistant and official site

  • BIOS update (latest version installed)

  • Checking the jack with working headphones (headphones work on other devices)

  • Realtek Audio Console doesn't detect front jack

Would appreciate help or suggestions for resolving this issue.
Has anyone else faced this after moving to Windows 11 24H2 or a clean install?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.