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01-15-2022 12:36 AM
I have just bought a HP Elite C USB Docking Station and it keeps on disconnecting and reconnecting. There is no rhyme or reason. I have tried nearly everything and driving me mad. I have a HP Spectre 360 and would appreciate any assistance.
01-15-2022 06:06 AM - edited 01-15-2022 06:07 AM
issues like this can be caused by hardware and software so you need to isolate one or the other first before you can concentrate on the other
i recommend starting with the hardware side
1. is the usb cable correct? some/many cheap no name usb A to C cables are wired incorrectly or just cheaply made try a different cable amazon's basics cables are a good choice
2. is the cable to long? usb 3.1/3.2 have max length for cables, using longer will cause issues
3. are you drawing to much current from the usb c port? different revisions'' have different standards for max current allowed
is the power supply for the computer the correct amperage? is the battery installed and in good condition
4. does the laptop and attached devices have the latest bios/firmware installed?
5 how many devices are connected to the usb port? try just one device at a time to see if a specific device is the cause
once you have verified all of the above you can start on the software
03-06-2022 06:17 PM
I now believe it is my new Laptop Envy that has the issue. I ended giving up on the HP docking station I had, and bought a new HP Type C USB to connect my Samsung display monitor. I am having the same issue where the monitor just randomly loses signal. This will go on for approximately 5 minutes before it goes back to normal. I have also tried with a different monitor "Dell" and it does the same thing. I am also having issues when my turning on my laptop it will not start and and have to switch off and on again. I have tried everything so a solution would be good.
03-07-2022 12:12 AM
since this is a new laptop, the issue is likely not hardware related.
ok, software,........the easiest way to test is to backup your data and perform a factory restore
then WITHOUT INSTALLING ANY APPS/SOFTWARE connect the monitor and document what steps you took in order to enable video on the external monitor via usb-c (this includes any settings made on the monitor side also)
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