HP Engage One Pro AIO System type c is not working

[JunoM]

Hello, I was using HP Elitepos 10.1 external display on my HP Engage One Pro AIO System computer. I saw that the external screen was not working on the computer one day. When I tested HP Elitepos on another computer, it worked. There is no problem, but when I plug it into the type c part of the computer it is connected to, it does not work. When I connect my iphone to the Type c adapter, it charges but does not transfer data. 

When I click on Usb Type c Port in Hp Desktop Support Utilities

DisplayPort is not supported it is already attached in the picture. It does not work even though I have done all the updates in the hp support assistant! 

Thanks for the help!

[JunoM]

I couldn't find a solution to this issue, can anyone help?

[Treeko · Accepted solution]

Hi @JunoM 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Also, please check for driver updates.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support