HP Envy 34 aio clicking noise every 5 seconds

[ErenKa]

Hello,

I just bought me a HP Envy 34" aio pc. I am very happy with that but there is one annoying thing: the clicking noise it makes every 5 seconds. I think it comes from the wirless mobile charging "station". When I put my Iphone on the charger the clicking noise even becomes faster and sounds like a machinge gun. When I put it away it starts clicking every 5 seconds again. Is there any possibility to update or delete the mobile charging function ? I mean I don´t use it and its very very annoying.

Thank you in advance

[EVBOLT19]

Erenka, did you ever confirm it was due to the wireless charger? Does the clicking noise persist to this day?

I just got my Envy 34 and I'm having the exact same problem. I opted for just a HDD with Optane memory without a SDD. At first I thought it was a defective hard drive but all scans of the hard drive through windows and HP bios diagnosis tools shows no errors.  

[Wells8282]

I'm also having the same problem. The clicking noise definitely comes from the side of the computer where the charging station is located. Bought this desktop on 11/30/2019. HP ENVY Curved All-in-One 34, product ID X6C40AA#ABA. I'm going to return the computer if can't be fixed, the clicking noise is driving me insane. 

thanks

[praveen196]

@Wells8282 Welcome to HP Community!

I understand that you are getting clicking noise from the computer.

Please perform the hard reset and check.

1. Turn off the computer. Disconnect the power cord from the back of the computer.

2. With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.

3. Reconnect the power cord and turn on the computer.

   • If the computer starts, the troubleshooting is complete.

Please try to connect the charger to the different wall outlets.

Please perform the system test and check.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Wells8282]

Thanks for your response, @Praveen196 

Tried the hard reset but no luck, the clicking noise persists even when the PC is on sleep mode, BIOS, safe mode you name it, only way to stop is unplug from the wall outlet. 

[praveen196]

@Wells8282

Thank you for the update.

In that case, I would suggest you contact phone support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!