HP Intel(R) Ethernet (17) l1219-LM cannot get speed over 1Gbps only 940 to 950mbps

[ethan118]

Hi there,

I'm reaching out in the hopes of finding some guidance regarding a persistent issue I've been experiencing. After weeks of online research, I'm beginning to suspect that a driver or bug is causing a problem that both HP and Intel need to address.

The HP Elite Mini 800 G9 Desktop PC is at the heart of this issue, specifically Product number: 5M9A6EA#ABU. According to the specifications, the Ethernet port should support speeds of up to 2.5Gbps. Despite my ISP offering speeds of 1150Mbps, I'm not seeing anything close to that.

Each time I run a speed test on the mini PC's Ethernet port, it consistently maxes out between 940 and 950Mbps. I've taken the necessary steps by reaching out to HP, but as you might be aware, their support isn't exactly swift. I've made daily calls, only to hear the familiar refrain: "It's with our next line of support, and we'll get back to you within 24 hours." It's been a week of waiting with no resolution in sight.

HP support has mentioned the possibility of a driver mismatch, but I've diligently sourced the driver from their official website. I've even attempted direct driver downloads from Intel, to no avail. My efforts have extended to trying various drivers from different manufacturers, all yielding no positive results.

Interestingly, I opted to purchase a 2.5Gbps Ethernet adapter from Belkin and connected my cable to it. Immediately, I achieved the desired 1150Mbps speed on the speed test. This clearly indicates that my ISP's equipment is performing as expected. They've confirmed that there are no issues on their end. However, when I reconnect the cable to the HP Ethernet port, the speed drops back to 940-950Mbps.

Recently, I obtained a brand-new HP Pro Mini 400 G9 PC, fresh out of the box. Strangely, the Ethernet port and driver version on this new PC are identical to those on the Elite Mini PC. Yet, I'm faced with the same speed limitations, consistently hovering around 940 to 950Mbps. To ensure it's not a hardware problem, I conducted a test using the Belkin Ethernet adapter on the new PC, achieving the anticipated 1150Mbps speed. It's worth noting that Belkin employs Realtek technology, while HP utilizes Intel.

Regrettably, I've reached a dead end with HP support, as they appear as baffled as I am by this situation. I'm strongly leaning toward a driver or BIOS-related issue. I'm now left wondering whether BIOS settings might be impacting the network speed.

Adding to the puzzle is the fact that speeds exceeding 1Gbps are becoming commonplace, especially in the UK and USA. Given that HP employs the same Ethernet ports across its product range, it's perplexing that this issue hasn't been encountered by others. These mini PCs have been available for a few years now, and speeds exceeding 1Gbps have been the norm for residential consumers for some time. This is particularly relevant considering these mini PCs are primarily intended for business use, where higher speeds are often crucial.

I've explored the depths of the device manager and its advanced settings, trying various configurations to no avail. So, I'm turning to the community for any insights or suggestions. Could there be specific settings within the HP mini PC BIOS or even within Windows that might hold the key to resolving this issue?

I'm incredibly appreciative of any assistance or guidance you can provide. Your expertise could prove invaluable in breaking through this frustrating network speed limitation.

Thank you for taking the time to read through my message, and I'm grateful for any help you can extend.

 

[Treeko]

Hi @ethan118 

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Please update pending drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ethan118]

Hi there. This has been done already 

Issue has not been resolved with any drivers on website hp or assistance hp or image check from hp.

[Treeko]

Hi @ethan118 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support