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HP Recommended
HP OfficeJet Pro 6968

Printer giving me error code can somebody help me

2 REPLIES 2
HP Recommended

0x6100004a

HP Recommended

Hi @Louie14

Welcome to the HP Support Community. I understand you are not able to print due to an error.  I'd be happy to assist you.

  • Do you see an error message with the code?

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams in the printer. Make sure the print carriage is moving freely.

Refer to the steps mentioned in this document.

 

If the issue persists, perform step 2 from this document.

 

For more info on resolving 0x error, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.