HP Support Assistant uninstalls unintendedly

[SJW_70]

Hello,

I have 2 accounts on my PC:

- one regular account for daily activities;

- one account (without Microsoft account) for admin purposes (installing software etc.).

I installed HP Support Assistant with the admin account, it worked fine and did some updates. Then I logged out and logged in with my regular account. A pop up appeared to ask wether I wanted to keep preferences for later install or remove preferences. This pop-up was followed by a screen confirming HP Support Assistant had been uninstalled and a question why I uninstalled HP Support Assistant.

However, I did not started the uninstaller at all!

I re-installed HP Support Assistant again, but the same happened, again and again and again.

Does anyone know why HP Support Assistant uninstalls itself? Does it have something to do with the multiple Windows accounts?

PS I recently upgraded to Windows 11, I'm not sure if I used HP Support Assistant since then, so maybe it has something to do with Windows 11?

Thanks in advance!

[Prométhée · Accepted solution]

Hi

it's quite curious indeed
I have a normal account like you, non microsoft, with windows 11, and no problem with it..
I've seen problems reported before, with using two profiles, but totally different, if I remember correctly..
If you uninstall hp support assistant from microsoft account
restart the computer, then installed hp support assistant with the non-microosft account, if you restart under this account, it uninstalls again?

[SJW_70]

Hello Prométhée,

Thanks for your reply!

It seems to be solved finally. These are the things I did differently the last time:

1) this time I installed as the admin account, but I did NOT login HP Support Assistant yet with my HP account;

2) then I completely rebooted the PC (instead of just logging out);

3) the I logged in with the second Windows account and launched HP Support Assistant without logging in with my HP account.

4) the I rebooted again and logged in again with those accounts and logged in HP Support Assistant with my HP account.

Somewhere during the proces HP Support Assistant told me to reboot in order to activate updates (auto update is enabled). Maybe that's where it went wrong before, because I just logged out instead of rebooting.

Old lesson learned: always completely reboot after installing new software before you log in with another account. Something I learned ages ago already, but I had forgotten it. 🙂

Thanks again!

[Prométhée]

😊