HP ThinPro - confusing error message

[Simon_Daniel]

I just finished deploying 16 new HP t530 thin clients running the HP ThinPro operating system (Linux). The thin clients connect to a Windows terminal server via Remote Desktop Protocol.

When users are required to change their password on the Windows domain, HP ThinPro returns a very confusing error message if the user enters a password that doesn't meet the minimum password requirements. The error message reads as follows:

Password Change Failed

WARNING: The "syslog" option is deprecated

machine 192.168.16.5 rejected the password change: Error was : Password restriction.

You'd think HP could make this error message more user friendly. I received several support calls because users don't understand what the error message means, especially the part that says "The syslog option is deprecated."

Is this something HP could address in a future software update?

[DGroves]

this forum is not made up of HP support people, while they do check this forum from time to time a question like yours

should be directed to HP support instead of this user support forum

recent versions of the samba SMBclient will generate the warring message you are getting

to resolve the warning prompt check if  the syslog  and or syslog only option is present in smb.conf

and replace it with  logging = syslog@0 file

this should fix your error msg

[Simon_Daniel]

Before posting to this forum I tried contacting HP support through their website, but after entering the product serial number it returns the message "This product is no longer serviced by HP. You may search for possible solutions on this support website."

These are brand new t530 thin clients with a three year warranty, running the latest version of the HP ThinPro operating system. I'm using the built-in Remote Desktop Connection client.

I was just surprised to find the default configuration of the latest build of a brand new device would display a confusing message to the end user like "WARNING: The "syslog" option is deprecated" when they attempt to change their password.

I'll investigate whether there's an option in HP Smart Client Services to edit smb.conf and push out the change to the thin clients. Thanks for the tip.

[DGroves]

I would still contact HP support via voice or email as i find it strange that the current software release of thinpro is not being serviced/supported by HP

i think that the t530 is a older product with support through  hp or approved hp resellers with a optional (at time of purchase only) 3 year warranty extension

and  the t630 line is the newer model

https://support.hp.com/sg-en/product/hp-t530-thin-client-series/16612050

https://support.hp.com/us-en/product/hp-t630-thin-client/10522151