HP Workstation suddenly crashes all the time

[DaLud]

Ladies and Gentlemen,
I actually wanted to open a support ticket, but I always get the message that my user is deactivated and unfortunately I can't fill in the profile.

We have a working station in use which unfortunately crashes regularly after 2-3 hours of work. Various errors and problems are displayed in the event display. The problems that can be seen in the screenshots occur again and again, sometimes every second. My assumption is that it is related to one of these problems. The BIOS has already been updated and all drivers updated. A test with Memtest86 showed no error.
Specs:
CPU: Intel Xeon Gold 6254 (2x)
RAM: 192GB DDR4
Graphics: NVIDIA Quadro RTX4000
Memory: 1x 4TB HDD, 2x Samsung SSD

Do you have any suggestions on how I can fix the problem or a solution?
We still have a warranty on the Workingstation, but wanted to try this first.
Thank you very much

[Z440Roger · Accepted solution]

I have found that almost every time issues like this occur, iow when all hardware tests comes out without flaws, the easiest and fastest way to solve them is to wipe the system disk and do a clean install of the OS and start all over. Make sure to download drivers from HP before. I always use Win10 or Win 11 downloaded directly from Microsoft.

I would pesonally avoid the Intel Virtual RAID on CPU drivers unless you a raiding the disks. The reason is that there has been issues with those drivers in the past and i see in your logs that iaStoreE is one just of those drivers that throws out a bunch of errors.

Creating a image of the system drive for a fast way back to the current status is great.

[DaLud]

Hello, thanks for the quick reply. At the moment I am doing a comprehensive system test with the HP Hardware Diagnostics Tool. This seems to take a few more hours, if no error is found I will wipe the system disk as you described and reinstall the operating system. Thank you very much, I will get back to you.

[SDH]

Another tip... before doing a clean install I like to ensure that my BIOS is the latest version, and also set my BIOS to the HP "Factory Defaults". It turns out that changes to those in BIOS can alter what drivers are installed during your clean install. If I have some BIOS changes I need to do from Factory Defaults after the clean install then I carefully document them for future reference.

HP BIOS has a feature called Replicated Setup which allows you to capture your BIOS settings onto a thumb drive for use in cloning them over to another same-type workstation or back onto your current workstation in the future.

Fully agree that capturing an image of your early "trunk build" just after you have done a clean install is wise. Then another image capture later after you have gotten your apps installed and OS settings done. This takes the sting out of having to rebuild everything.

[DaLud]

Hello,
the reinstallation has fixed the error. Many thanks for the answers!

[Z440Roger]

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@DaLud wrote:

Hello,
the reinstallation has fixed the error. Many thanks for the answers!

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Great that it fixed the error and thanks for reporting back! 🙂