Create an account on the HP Community to personalize your profile and ask a question
11-12-2022 08:25 PM
Hello, I am having trouble with a new Crucial MX500 on my old Z230 SFF machine. Every boot up will receive the following error:
1798- Hard drive with hardware encryption enabled detected while in RAID mode.
Drive: SATA2 (White)
Drives that are using hardware encryption should not be included in RAID volumes. Using them may cause volume corruption and unpredictable behavior.
Changing sata emulation in BIOS settings doesn't work, it will either give the same message or start Windows repair, and simply switching sata ports on the board has no effect. I've also browsed some other topics on HP Community and found one titled "HP Z210 and SSD Crucial MX300" had a similar problem. Sounds like the answer for that page will help but doing so will erase all data on the drive in the process, and I'd like to not touch the drive's data at all if possible. I figured I should ask directly in case anyone has a better solution.
11-14-2022 10:18 PM
hardware encryption means that the SSD has onboard logic to do data encryption directly on the drive vs software based encryption
if your mx500 ssd label includes a PSID then it is encrypted from the factory
to disable it you need to download/install the Crucial's Storage Executive tool and execute a PSID reset on each affected drive
note that enabling/disabling the PSID will wipe all data from the drive, so backup first
also, to do a PSID reset
you must break the current Raid array, returning the drives to a non raid config before doing a PSID reset
Didn't find what you were looking for? Ask the community