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05-31-2022 09:48 AM - last edited on 06-03-2022 11:59 AM by JessikaV
When docking my HP Elitebook 850 G8 to the E27m G4 using USB-C cable the resolution on the 1st monitor (e27m) is 2560 x 1440 but the max resolution on the 2nd monitor (HP 24" 1920x1080) only goes to 1200x800. Tried replacing USB-C cable and displayport-cable between monitor 1 and 2. Tried uppdating the firmware for the E27m. If a displayport cable is connceted between the computer and the E27m-monitor it can deliver 1920x1080 on the 2nd monitor as well through daisy chaining. It seems this display is not working properly. We have used the E24d/E27d with a 2nd monitor without any problems regarding the resoltion. Other users have reported similar issues under the review section at the product page at hp.com
06-28-2022 11:33 PM
It's probably a limitation of the Intel GPU when using more than one monitor that the second is stuck at 1080p when both have different native resolutions. Have you tried running both monitors at 1440p in extended mode? 1600p will not work on the 1440p monitor unless there is some scaling feature in the Intel driver.
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