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‎04-28-2023 09:27 AM

HP Recommended
Product: Hp Engage Go 10
Operating System: Microsoft Windows 10 IOT

Hey, So we have installed new HP Engage go 10s with the Docking stations, And for some reason the tablets are docked correctly online and functioning all day, Then the next day we come in and the POS systems are in mobile mode.

 

As of right now the only way to get Dock to detect the tablet is by powering off the dock, and once power cycled it detects the tablet is attached and goes back into Fixed mode.

 

my question is what is causing the issue with the Tablet/dock not communicating? As it seems to be with the base as we try to detach/Reattach tablet to dock and it will still be stuck in mobile mode, and only power cycling the dock resolves the issue.

 

Thanks,

Aaron.  

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